I felt that overall this was a bad experience. I was notified that I needed a lab test only one work day before my appointment. The doctor did not seem prepared for our meeting--he either didn't have my file or wasn't looking at it, so I had to give him information that he should have been aware of. He scheduled an expensive, out-of-the-area imaging test but provided no information about its necessity. (I should have asked questions about it, but it seemed like he wanted to finish the consultation quickly.) Overall, I felt that Dr. Bernstein was either ill or otherwise distracted, and I was not prepared for a consultation under these circumstances.
Providence Patient
Thank you for your review. We are so sorry to hear about your experience and appreciate you taking the time to let us know. Providence takes patient feedback very seriously as it is the best way for us to improve and grow. If you would like to further discuss your experience with us, please email us at Transparency@stjoe.org with comment ID 81378188 in the subject line.
My situation was unique in that I have not been able to find a primary care provider in our area, but needed to be seen quickly by a urologist for a kidney stone after a trip to the ER. The receptionist understood my dilemma and helped me get an appointment with Dr. Bernstein the day after my visit to the ER. Dr. Bernstein was obviously very busy and had to be called away to the hospital, but still made time for me and was extremely attentive during our appointment. Everyone involved, from office staff to attending nurses to Dr. Bernstein himself were extremely kind and understanding about the situation and made me a priority. I'm beyond grateful for the experience I had there.
Providence Patient
Helpful and polite in office I upset about [ID] kidney stones not resolved Office and doctor were very polite and accommodating
Providence Patient
Dr Bernstein is an awesome Dr easy to talk to and understand.
Providence Patient
The office staff, nurses, and Dr. Bernstein all were very professional throughout. And very pleasant respectful.
Providence Patient
He did seem rather busy, but he called me later with some good info
Providence Patient
EVER ONE IS DOING A GOOD JOB.
Providence Patient
All good
Providence Patient
I have already referred [Name(s)] to Dr Bernstein. He is an excellent provider. I have been with my friend as he works with her and see he is excellent I'm all cases, situations.
Providence Patient
Keep up with the good work
Providence Patient
Very good
Providence Patient
I am grateful to have a urologist here in Humboldt County. That being said, I do feel there's room for improvement. Despite having met 6 months before, Dr Bernstein introduced himself to me as though we'd never met. He also did not seem too acquainted with my urological history. Finally, timeliness could be improved. I was scheduled for the first visit appointment of the day, and waited 50 minutes before seeing the doctor!
Providence Patient
Dr B has been great for me. Thanks for your care and concern.
Providence Patient
I have seen this doctor 3 times and I have found that I have severe pain and it's really hard to urinate and I have a real urgent feeling to urinate and it's slow and really slow and painful and I didn't have this problem when I came to my appointment
Providence Patient
Thank you for entrusting us with your care. We regret to know your experience in our medical offices was as described and we would like to examine this more thoroughly. Please email us at Transparency@stjoe.org with comment ID 69470664 in the subject line so that we can obtain more information to deal with the situation.
Easy peasy. Friendly and yet knowledgeable and informative
Providence Patient
I greatly appreciate Dr. Bernstein for his expert advising and for responding to my request to begin scheduling my surgery. I am hoping to get my kidney surgically removed before the renal carcinoma cells can metastasize to the rest of my body!
Providence Patient
Dr. Bernstein is a good doctor and I would tell others about him. I would have liked better information on an upcoming appointment that I need to make.
Providence Patient
I had the best experience at a doctor visit everyone including the doctor was funny. I made them laugh they made me laugh it was the best I drove home smiling the entire way home.
Providence Patient
Very easy to deal with. Took great care of me.
Providence Patient
It was great
Providence Patient
Very good
Providence Patient
Very knowledgeable.
Providence Patient
Satisfactory visit
Providence Patient
This is not made up, I had a very good experience with everyone this is the second time I left there laughing.
Providence Patient